Data compilation (Social report)

Responsibility to Customers

Inquiries and comments regarding DENSO products [global]

The total number of inquiries for fiscal 2016 declined overall. In particular, inquiries related to Electronic Toll Collection (ETC) decreased and a rearrangement of overseas query routes led to a fall in inquiries through Japanese channels.

Number of service stations as of March 2016 [global]

Japan Overseas
725 4,139 (119 countries)
Designated service stations: 150
Dealerships: 473
Others: 102
Central distributers: 235
Service dealers: 3,904

Service stations by region as of March 2016 (number of service counters) [global]

Number of Established Diag-Stations and Number of Certified Diag-Masters [Japan]

Number of PIT & GO stores as of March 2016 [overseas]

Number of DENSO Eco Service Station certifications as of March 2016 [Japan]

Responsibility to Shareholders and Investors

Number of regional suppliers/Local procurement rate (As of March 2015) [global]

Status of implementation of CSR self-check (fiscal 2016) [global]

Execution rate: 100% (note: requested participation of roughly 1,000 main foreign and domestic suppliers)

Status on implementation of survey on conflict minerals (fiscal 2016) [global]

Questionnaire response rate: 100% (roughly 5,000 foreign and domestic suppliers)

Responsibility to Global and Local Communities

Status of the DENSO Group's social contribution activities (fiscal 2016) [global]

Breakdown of results of social contribution activities [DENSO Corporation]

Status of participation in activities [DENSO Corporation]

  Fiscal 2013 Fiscal 2014 Fiscal 2015 Fiscal 2016
Compassionate Point users 15,171 9,977 9,085 9,384
Compassionate Festival participants (including families and residents) 2,574 2,940 3,503 4,522
Smile Yu Net membership 3,283 3,282 3,282 3,469
Compassionate fund membership 6,912 7,433 7,824 8,003
Matching Gift applications 139 146 159 155
Volunteer activity award recipients/President Awards 4 * 4 3
Volunteer activity award recipients/President Awards
Most Compassionate Volunteer Award
6   5 5

* Suspended due to a revision to the scheme

Support from Special Fund [DENSO Corporation]

  Fiscal 2013 Fiscal 2014 Fiscal 2015 Fiscal 2016
Donations to NPOs and others 27 cases
8.43 million yen
33 cases
12.50 million yen
35 cases
17.00 million yen
29 cases
10.17 million yen
Natural disaster relief money 1 case
0.3 million yen
2 case
0.4 million yen
2 case
0.5 million yen
34 case
1.1 million yen
Support to areas affected by the Great East Japan Earthquake 11 case
8.71 million yen
13 case
19.70 million yen
13 case
20.00 million yen
14 case
20.10 million yen
Employee participation program aid (previously DECOPON aid)* 4 organizations
0.4 million yen
4 organizations
0.4 million yen

* DECOPON aid was terminated in fiscal 2014

Responsibility to Employees

Communication Based on Mutual Trust and Responsibility

Number of Associates by Region [DENSO Group]

Status of hiring (employee composition) [DENSO Corporation]

Type of employment
  Fiscal 2013 Fiscal 2014 Fiscal 2015 Fiscal 2016
Full time 41,304 41,034 40,556 40,199
Men Women 36,576 4,728 36,260 4,774 35,728 4,828 35,241 4,958
Non-full time 132 130 134 126
Men Women 96 36 89 41 86 48 86 40
Positions
  Fiscal 2013 Fiscal 2014 Fiscal 2015 Fiscal 2016
General 34,813 34,443 33,980 33,689
Men Women 30,115 4,698 29,703 4,740 29,191 4,789 28,777 4,912
Management and above 6,475 6,573 6,557 6,492
Men Women 6,445 30 6,539 34 6,518 39 6,446 46
Executives 16 18 19 18
Men Women 16 0 18 0 19 0 18 0
Average age
  Fiscal 2013 Fiscal 2014 Fiscal 2015 Fiscal 2016
Overall 41.2 years 41.6 years 41.7 years 42.2 years
Men Women 42.6 years 34.3 years 42.9 years 35.0 years 43.1 years 35.6 years 43.4 years 36.1 years
Average years of employment, turnover rate, retention rate
  Fiscal 2013 Fiscal 2014 Fiscal 2015 Fiscal 2016
Average years of employment 21.07 years 21.36 years 21.29 years 21.95 years
Men Women 22.26 years 14.46 years 22.47 years 15.00 years 22.64 years 15.55 years 22.81 years 15.85 years
Turnover rate 0.44% 0.51% 0.47% 0.45%
Men Women 0.30% 2.14% 0.28% 1.95% 0.31% 1.78% 0.34% 1.30%
Retention rate 91.60% 97.06% 98.40% 95.91%
Men Women 97.50% 95.58% 97.14% 96.84% 97.65% 92.48% 96.78% 91.94%
Utilization rate for vacation days
  Fiscal 2013 Fiscal 2014 Fiscal 2015 Fiscal 2016
Utilization rate for vacation days 81.0% 81.0% 82.30% 83.1%

Number employed [DENSO Corporation]

Supplement: We are increasing hires in the production department in order to actively proceed with skill transfers in preparation for large-scale retiring in the future.

  Fiscal 2013 Fiscal 2014 Fiscal 2015 Fiscal 2016 2016
(as of April 1)
Administrative staff 55 57 57
(Including 5*2)
63
(Including 6*2)
61
Engineers 350
(Including 70*2)
361
(Including 118*2)
357
(Including 95*2)
342
(Including 78*2)
292
Clerical workers 35 38 35 36 36
Technical and skilled workers*1 394
(Including 83*3)
331
(Including 78*3)
326
(Including 85*2)
386
(Including 108*2)
305
Total 834 787 775 827 694

*1 Including students of the DENSO Technical College

*2 Mid-career employment workers

*3 Permanent employees who have shifted from temporary employees

Initiatives for improving employee satisfaction [DENSO Corporation]

Employee awareness survey
  • A motivation survey is conducted once every four years (most recently in 2014) to examine and analyze motivation improvements and hindrances by workplace.

Welfare program
  • DENSO has been employing a selection-based welfare program called the DENSO Cafeteria Plan since 2007. Under this program, employees (including full-time and temporary employees) are allotted points in advance and receive benefits from the Company using these points for a wide variety of items in a set menu (including travel, dining, and nursing care).
  • DENSO also offers recreational facilities, apartments for single employees, cafeterias, and other facilities, as well as an asset building assistance program and a Group insurance program.
Companywide sports festival
  • Every autumn a Companywide sports festival is held where teams representing their respective areas (factories) compete to be number one in the Company. In fiscal 2016, a total of approximately 13,000 people took part.

Human Resource Development

Proportion of local employees in overseas Group company management positions [outside Japan]

Fiscal 2013 Fiscal 2014 Fiscal 2015 Fiscal 2016
30% 31% 33% 33%
(21persons / 70posts) (22persons / 71posts) (24persons / 73posts) (25persons / 74posts)

World Skills Competition cumulative medal count [DENSO Group]

The completion of stratified education [DENSO Corporation]

To obtain our ideal human resources, we are striving to promote even more awareness of the roles demanded at each career turning point, while at the same time solidifying roles by putting this awareness promotion into practice in the workplace.

Management and above
Clerical and technical staff (non-manager)
Technical and skilled workers
Clerical workers

Notes: S1:Mentor Specialist Grade 1  S2:Mentor Specialist Grade 2  S3:Mentor Specialist Grade 3
J1:Middle-Level Equivalent Personnel Grade 1  J2:Middle-Level Equivalent Personnel Grade 2
T1:Entry-Level Equivalent Personnel Grade 1

Certification to date of certified professionals system [DENSO Corporation]

  Fiscal 2013 Fiscal 2014 Fiscal 2015 Fiscal 2016
No. of persons 2 3 1 2

Shift from temporary production employees to permanent employees (for the past three years) [DENSO Corporation]

  Fiscal 2013 Fiscal 2014 Fiscal 2015 Fiscal 2016
Number of temporary production employees who have shifted to permanent employees 83 79 85 108

Respect for Human Rights

Individuals participating in a seminar on human rights* [DENSO Corporation]

* New employees, mid-career employees, contract employees, new level 3 management class

Encouraging Diversity and Promoting a Work-Life Balance

Encouraging diversity [DENSO Corporation]

  Fiscal 2013 Fiscal 2014 Fiscal 2015 Fiscal 2016
Female employees 4,728 4,770 4,821 4,954
Senior employees
(re-employed after retirement)
1,200 1,395 1,626 1,822
Challenged persons
(Persons with disabilities)
DENSO Corporation*1 551
(2.00%)
590
(2.09%)
599
(2.15%)
594
Domestic Group companies*2 870
(1.91%)
937
(1.99%)
961
(2.04%)
993
(2.06%)
Foreign employees*3 136 185 202 215

*1:Total of DENSO Corporation and DENSO TAIYO Co., Ltd. The figures in < > represent employment ratios of persons with disabilities.

*2:Domestic Group companies. The figures in < > represent employment ratios of persons with disabilities.

*3:Total employed by DENSO Corporation and assigned from overseas Group companies

Promoting the active role of female employees

Number of new female graduates hired [DENSO Corporation]
Fiscal year Fiscal 2013 Fiscal 2014 Fiscal 2015 April 1, 2016
Recruitment General clerical 13
25%
19
37%
21
37%
15
23%
General technical and skilled 16
7%
10
4%
31
12%
47
16%
Technical and skilled* 43
28%
32
21%
41
23%
55
28%
Clerical 38 34 36 36

Note: Percentage figures are the ratio of female employees versus the overall employment number for respective job categories

* Excluding DENSO Technical College

Number of women in executive and management positions [DENSO Corporation]
  Fiscal 2014 Fiscal 2015 Fiscal 2016
Executive 1
1.9%
Manager 33
0.5%
40
0.6%
46
0.7%

Number of applicants of childcare and nursing care leave [DENSO Corporation]

  Fiscal 2013 Fiscal 2014 Fiscal 2015 Fiscal 2016
Childcare leave Female 228 279 257 290
Male 13 17 17 21
Nursing care leave Female 3 3 5 3
Male 4 9 14 5
Reduced work hours for childcare Female 231 242 268 290
Male 1 2 2 1

Childcare support [DENSO Corporation]

Nursing care support [DENSO Corporation]

Encouraging employment of persons with disabilities

Trends in employment rate of persons with disabilities [DENSO Corporation]
Recent key initiatives [DENSO Corporation]

External evaluations of diversity initiatives [DENSO Corporation]

● Recognized at the Ministry of Health, Labour and Welfare's Equal Opportunity Employment & Work-Life Balance Awards

Won award from the Aichi Labour Bureau in recognition of efforts to promote gender equality (October 2008)

● Received Kurumin certification mark based on the "Revision of the Act on Advancement of Measures to Support Raising Next-Generation Children" (first period: 2009; second period: 2015), sponsored by the Ministry of Health, Labour and Welfare
● Certified as a Family-Friendly Company by Aichi Prefecture (November 2010)
● Certified as a Company Promoting Women's Activities by Aichi Prefecture (July 2015)
● Received an honorable mention for the Working Women's Empowerment Forum's Empowerment Grand Prize (February 2016)
● Selected as a "New Diversity Management Selection 100" company by the Ministry of Economy, Trade and Industry (March 2016)

Our activities to promote female participation, with enhancing the employment of women and career development assistance as pillar initiatives, together with our many years of efforts to employ persons with disabilities, have been highly evaluated. We have been selected as a company that is improving its corporate value through initiatives to promote diverse human resources through diversity management.

Safety and health

Fiscal 2016 results [global]

In fiscal 2016 we focused on preventing serious accidents and reducing the number of "Grade 1 accidents" involving moving parts of machinery and heavy objects. Specific efforts will include a safety diagnosis for prevention of serious accidents, the correction of risks for serious accidents and horizontal expansion thereof, reinforcement of management of contractors' construction work, washing out treatment training for chemicals and extremely low temperature and light and heavy objects, and enhancing activities to improve safety sensitivity.

Control items and results (fiscal 2016)
  DENSO Corporation Group Companies
(Japan)
Group Companies
(Overseas)
  Target Result Assessment Target Result Assessment Target Result Assessment
Safety marks
(Cases)
55 28.5
(10)
60 59
(15)
84 70.5
(18)
Lost time injury frequency 0.04 0.03 0.06 0.1 0.1 0.02

Work-related accident ratio (Lost time injury frequency) [DENSO Corporation]

Safety marks (Scoring depending on scale and type of accidents. Lower number is better.) [DENSO Group]

Promoting Employee Health

Achievements of health-building initiatives of employees [DENSO Corporation]

Initiative Fiscal 2013 Fiscal 2014 Fiscal 2015 Fiscal 2016
Employees receiving medical checkups 100% 100% 100% 100%
Attended mental health seminars
(seminars held)
Management positions 520
(18)
680
(10)
720
(10)
672
(9)
Non-managerial employees 490
(8)
1,670
(8)
1,650
(15)
1,640
(11)
Participants in mental health checkups 29,710 42,460 42,730
Participants in classes for preventing and improving metabolic syndrome 2,040 2,030 2,780 2,142
Participants in health improvement activities 2,770 3,160 3,060 2,829

Change in smoking rate (Male employees)

Mental healthcare framework [DENSO Corporation]