2. Getting the Right Parts on the Right Trucks
Getting the right part on the right truck at the right time.
Dan Schleicher, Senior Manager of DENSO’s North America Logistics Center (NALC) says that sentence may sound simple, but “there’s a good amount of complexity in the process, all while sustaining associate safety. That’s number ONE.”
Schleicher said in 2007, DENSO started up the NALC, a DENSO International America (DIAM) warehousing strategy to support pass-through product shipments to original equipment manufacturers in North America. This sophisticated network of warehouses “processes a wide range of more than 40 different commodities, managing inventory from spark plugs to starters to heavy-duty engine components for tractors and combines, to recreational products such as jet skis and snowmobiles,” said Dan.
“Our customers include Japanese car groups, the Detroit 3, Harley Davidson and John Deere. The NALCs don’t assemble but do perform multiple repack processes,” Schleicher said. “The NALC’s mission is to utilize our expertise and provide unrivaled services to exceed our customers’ expectations and contribute to DENSO’s success.”
“We’ll celebrate being up and running 16 years this July, and it’s all made possible by the hard-working 220 people in these four warehouses,” he said. “It can be a tough work-life balance, because our customers are very demanding and work all the time, including holidays. Our suppliers are located globally and our freight moves all the time as well.”
Schleicher expressed with sincerity how proud he is of each NALC member.
The largest warehouse is DENSO Logistics Nashville Tennessee (DLNT) in Mount Juliet, Tennessee, right outside Nashville. He said a definite customer “ring” or hub exists around DLNT, due to most paths of inland transportation east of the Mississippi passing through the Nashville area, which is referred to as the “zero point of gravity.”
The other warehouses forming the coordinated network of NALC’s footprint include Belleville, Michigan; Waterloo, Iowa; and Laredo, Texas. “They are strategically located to provide the most optimal pickup locations for our customers,” Schleicher said.
“I’m very proud of what we do and how we do it. Although we have experienced challenges to keep all jobs filled, we approach every day with an open mindset, apply kaizen and demonstrate the important core competencies of ‘genchi genbutsu (on-site verification), collaboration and challenge,” he explained.
Schleicher said he’s especially proud of how the DENSO Spirit – meaning a commitment to foresight, credibility and collaboration –was demonstrated during COVID when warehouse positions suffered significant attrition. “Our leaders, our planners and many volunteers from DIAM and our group companies stepped up to assure we met all customer requirements by getting the right parts on the right trucks, never causing an impact to our customers.”
