DENSO's medical benefit vendor is UnitedHealthcare (UHC). Go to myuhc.com to register for a HealthSafe ID. You will use this login to access both UHC and Optum Rx resources. To register, you will need either your UHC or Surest member ID card or your Social Security Number. Once you are registered you can view a digital member ID card, search for providers participating in your plan, view plan balances and claim details, and learn about covered preventive care. DENSO associates can call a dedicated UHC member support line at 844-749-7834.

UHC Member Resources

Login to myuhc.com or go to uhc.com/memberresources to explore the library of information and tools available to you, including:

• ~ Support programs for chronic conditions, house calls, maternity support through Maven, LGBTQ+ member support, and other topics
• ~ Resources to find in-network providers, urgent care centers, hospitals, and pharmacies
• ~ Wellness and reward programs to help you meet your health goals

  Flyer: Personalized Resource

Advocate4Me

Additionally, UHC offers Advocate4Me, a service at no cost that connects you with a medical advocate by phone, chat, or video. Specially trained Advocates can help you understand your benefits and coverage, bills, claims, medications, help manage complex conditions, make more informed health-related decisions, help you find ways to reduce cost, and connect you with the care that meets your needs. Advocates are able to see your coverage and history to help know you better and offer faster, more personalized support. They can access all the benefits DENSO offers to make sure you are connected with the right resources. 

  Flyer: Advocate4Me

To talk to an Advocate, call the number on the back of your member ID card.

DENSO has 4 medical plans: ExpressWay, OpenRoad, Surest, and MainStreet.  

Note:  Effective 1/1/25, the MainStreet plan is closed to new hires or new enrollees.  

If you or a family member are covered by two or more medical plans, COB determines which plan pays first (primary) and which plan pays second (secondary). If DENSO’s plan pays secondary, it will only pay if the primary plan paid less than DENSO’s plan would have if it were primary. DENSO’s plan will always be secondary to any medical or personal injury payments under an auto policy. The maximum combined payment you can expect from all plans cannot exceed 100% of the total allowable charge. Therefore, having dual coverage is not always the best choice financially.

Contact the UHC member services number to discuss COB at 844-749-7834.

Login to your UHC Account to update your COB information.

With virtual visits, members can visit with a board-certified doctor or provider online from anywhere in the U.S. Go to myuhc.com to access virtual visits and select the telemedicine app you prefer (includes Teladoc Health, Amwell, and Doctor on Demand).

MEDICAL PLAN VIRTUAL VISIT COST
ExpressWay $15
MainStreet $15
OpenRoad $15
Surest $0 - $125 (select provider through Virtual Health Network in the Surest app)

Virtual visits are offered in Spanish and English; translation services are available for other languages upon request.

Flyer: Virtual visits made simple

After you receive a medical diagnosis, it can be overwhelming and often difficult to understand your options and next steps.

The health experts with 2nd.MD can help you navigate your situation from delivering a second opinion and understanding the diagnosis to helping you develop a treatment plan and making a referral. Avoid unnecessary tests, eliminate the uncertainty of your treatment plan, and get support anytime. The 2nd.MD service is provided at no cost to anyone enrolled in a DENSO medical plan. Visit 2nd.md/denso to activate your account. If you prefer a phone consultation, call 866-887-0719.

Visit 2nd.md/webinars to view the 2nd.MD House Calls webinar series, covering topics like women’s health, heart health, understanding cancer diagnoses, men’s health, and LGBTQ+ health advocacy.

Carrum Health is a special surgery and medical concierge benefit for certain types of surgeries for medically enrolled members aged 18 and older. Carrum partners with high-quality surgeons and world-class hospitals to make getting surgery easier, more comfortable, and less expensive.  

DENSO's pharmacy benefit manager is Optum Rx. There are over 65,000 pharmacies in the Optum Rx network. Check the Optum Rx formulary list to see if your medication is covered. If drugs are on the Optum Rx formulary, they are preferred over drugs not listed. Drugs not listed in the formulary may be excluded from coverage.

  Flyer: Learn more about your Optum Rx Prescription Coverage

Covered drugs fall into one of four tiers: Generic, Preferred, Non-preferred, or Specialty.

There are typically changes to the formulary drug list twice a year, in January and in July. Optum Rx sends a letter to impacted members before a drug changes tiers or is removed from the list. Drugs may be added to the formulary throughout the year.

Below are the links to the current formularies and prescription drug lists. For more information, go to welcome.optumrx.com/denso or call the Optum Rx member service line at 844-898-8636.

UHC documentation coming soon!