Since its founding, the DENSO Group has been committed to the policy of “assuming responsibility for products that have been put on the market to avoid causing inconvenience to customers.” In addition to pursuing product quality, the DENSO Group operates service activity globally based on a commitment to provide the best & suitable service to customers by three policies.
1) Offering products with Services that satisfy customers and can be used safely and as intended
2) Ensuring that products can be repaired precisely and promptly at a reasonable cost if in case of failure
3) Reflecting customer’s voice on product development and improvement , and minimizing inconvenience to customers
Global Expansion of Service Activity
For DENSO services, we have established regional bases in Japan, Europe, North America, Asia/Oceania and China. Also, a total of about 5,000 service stations are operated by 28 sales companies worldwide. To improve customer satisfaction with our products, we closely work with Car Manufacturers , Car Manufacture’s Distributors , and dealers in respective regions and countries and offer diagnosis and repair services. We also monitor and evaluate the quality of products in the market and provide feedback about customers’ needs to relevant departments to assist product development and improvement.