These are the words of Ryuichi Suzuki, the board director for technology at the time DENSO was founded.

DENSO has placed emphasis on service since the company's period of establishment. 
Members made rounds in special-order service vehicles, conducting maintenance and training at customer sites. 
In these ways, we dealt with our products with our own hands even after sale.

However, after a technical alliance with Bosch, the director and the general manager of the Engineering Department at the time traveled to Germany and were stunned by the service network that Bosch had established.


They felt the need to get closer to the end users and resolve their problems.

Our attitude of pursuing contributions for end users through our service network is also evident in service for bus air conditioners.

This occurred on a bus tour between Tokyo and Fukushima. 
When the Tokyo office was notified that the bus's air conditioner had broken down on the return leg, staff members from the Sendai office, which was closest, rushed to the scene and investigated the cause.
Staff members from Saitama then brought parts, waited at an expressway service area, and finished the repairs while the tour members were resting.

In wintertime Nagano, the heater stopped working on a bus that had set out on a ski trip. 
Local staff members raced to the ski resort's parking area.
They used water brought to a boil in kettles to warm the frozen fuel line.

DENSO does not just respond to emergencies – the company also conducts service to safeguard against contingencies. 
DENSO staff members stand by at such event venues the Osaka World Expo and Koshien Stadium. 
They immediately repaired problems with bus air conditioners.

Steady effort and improvements will surely lead to smiles. 
And air conditioners from DENSO currently boast a domestic share of 99%.

Now and into the future, in everything we are capable of, we will offer what is "the best" for customers and society, for it is precisely this that is DENSO's value.