DRIVEN BASE

Data compilation (Social report)

Together with Our Customers

Inquiries and comments regarding DENSO products [Japan]

The number of inquiries continued to decrease from the previous year owing to improvements in the contents of the FAQ section of our website, enabling customers to receive appropriate answers whenever needed.

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Breakdown of Inquiries by Product in Fiscal 2023

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Number of service stations (as of March 2023)[global]

Number of stores: 3,076
Japan 678 Designated service stations: 143
Dealerships: 437
Others: 98
Overseas 2,643 (101 countries) Central distributors: 88
Central distributors and service dealers: 57
Service dealers: 2,498

Number of service counters (as of March 2023) [global]

Number of contact points: 4,925
Japan North America Central and South America Europe China Asia Oceania Middle East and Africa
1,990 328 200 403 534 1,198 99 173

Number of Established Diag-Stations* and Number of Certified Diag-Masters and Diag-Engineers* [Japan]

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* Diag-Stations: Service stations equipped with the facilities, personnel, and information needed to provide a swift failure diagnosis of vehicles equipped with advanced technologies.
* Diag-Masters (DM)/Diag-Engineers (DE): Specialists who have received relevant training on failure diagnosis of advanced system products, which DENSO implements, and have passed a certification examination.

Together with Our Suppliers

Number of Regional Suppliers/Local Procurement Rate (as of March 2022) [Global]

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Status of implementation of Sustainability self-check [global] ※Conducted every other year

Execution rate: 100% (Note: Requested participation of roughly 1,100 main foreign and domestic suppliers)

Status of implementation of survey on conflict minerals [global]

Survey response rate: 100% (roughly 5,000 foreign and domestic suppliers)

Together with Local Communities

Status of the DENSO Group's social contribution activities (fiscal 2023) [global]

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    ※Events in fiscal 2023 were either canceled or reduced in size in order to prevent the spread of COVID-19.

Results of social contribution activities [global]

(Previous three fiscal years)

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Note: The social contribution amounts in fiscal 2023 reflect those of domestic and overseas consolidated management companies (the amounts for fiscal 2021 and fiscal 2022 reflect those of DENSO CORPORATION).

Status of participation in activities [DENSO CORPORATION]

Program name Fiscal 2019 Fiscal 2020 Fiscal 2021 Fiscal 2022 Fiscal 2023
Participants in HEARTFUL Festival 5,174 2,809 Total number of online views*1 9,090
Number of channel subscribers 144
Total number of online views*1 5,228
Number of channel subscribers 193
5,485 *2
Number of subscribers to “Smile You Net” website 3,500 3,517 3,532 3,534 3,772
Members of HEARTFUL Fund 7,909 7,790 7,268 7,011 7,920

*1 Held online in fiscal 2021 and fiscal 2022 to prevent the spread of COVID-19
*2 Total number of visitors to the HEARTFUL Festival Corner, which was held over a two-day period in conjunction with our Companywide event, DENSO MURAN, in fiscal 2023

Support from Special Fund [DENSO CORPORATION]

Details of support Fiscal 2019 Fiscal 2020 Fiscal 2021 Fiscal 2022 Fiscal 2023
Donations to NPOs and others 34 cases 21 cases 130 cases 140 cases 177 cases
19.12 million yen 11.65 million yen 19.08 million yen 19.06 million yen 26.55 million yen
Natural disaster relief money 2 cases 1 case 1 case 1 case 1 case
0.6 million yen 0.5 million yen 0.5 million yen 1.30 million yen 0.7 million yen
Support to areas affected by the Great East Japan Earthquake 13 cases 13 cases 23 cases 12 cases 3 cases
15.50 million yen 11.00 million yen 11.30 million yen 8.30 million yen 3.00 million yen

Together with Our Employees

Communication Based on Mutual Trust and Responsibility

Number of Associates by Region [DENSO Group]

Fiscal year 2019 2020 2021 2022 2023
Japan 76,770 77,589 75,068 74,677 79,304
Asia/Oceania 50,099 49,139 39,803 40,319 45,568
North America 25,126 25,117 20,634 21,328 22,722
Europe 16,688 16,254 13,122 12,700 14,142
Other regions 3,309 2,833 2,832 2,835 2,836
Total 171,992 170,932 151,459 151,859 164,572

   Note: Excludes temporary employees

Status of hiring (employee composition) [DENSO Corporation]

Includes employees seconded to DENSO from other companies but not employees who have been seconded from DENSO to other companies

Type of employment
Fiscal year 2019 2020 2021 2022 2023
Full time 45,978 45,842 45,595 44,679 44,754
Men Women 39,675 6,303 39,319 6,523 38,860 6,735 37,957 6,722 38,181 6,573
Non-full time 131 170 176 178 195
Men Women 88 43 101 69 95 81 88 90 92 103

    * Including part-time physicians

Percentage of contract workers

Fiscal 2023: 15.10% (sum of temporary employees and dispatched employees)

Positions
Fiscal year 2019 2020 2021 2022 2023
General 38,458 38,274 38,004 37,002 38,469
Men Women 32,234 6,219 31,850 6,424 31,381 6,623 30,406 6,596 32,016 6,453
Management and above 7,507 7,544 7,591 7,677 6,285
Men Women 7,423 84 7,445 99 7,479 112 7,551 126 6,165 120
Executives *1 12 12 12 12 12
Men Women 15 0 10 2 10 2 10 2 10 2

   *1 Total number of Directors and Auditors

Average age
Fiscal year 2019 2020 2021 2022 2023
Overall 42.3 years 42.8 years 42.9 years 43.0 years 44.5 years
Men Women 43.7 years 34.9 years 43.7 years 37.3 years 43.8 years 37.6 years 43.9 years 38.2 years 45.5 years 38.8 years
Average years of employment, turnover rate, retention rate
Fiscal year 2019 2020 2021 2022 2023
Average years of employment
(year)
21.76 21.67 21.69 21.75 22.95
Men Women 22.66 16.07 22.58 16.18 22.60 16.41 22.59 17.01 23.90 17.40
Turnover rate
(%)
0.84% 0.78% 0.84% 1.08% 0.93%
Men Women 0.69% 3.69% 0.68% 2.55% 0.75% 2.23% 0.98% 2.72% 0.78% 1.81%
Retention rate
(%)
97.76% 95.95% 88.79% 85.02% 90.13%
Men Women 97.55% 98.45% 96.34% 94.81% 88.34% 90.23% 85.71% 84.81% 90.92% 87.61%
Utilization rate for vacation days [DENSO CORPORATION]
2019 2020 2021 2022 2023
94.8% 101.4% 96.6% 91.9% 95.4%
Overtime Work [DENSO CORPORATION]
Fiscal year 2019 2020 2021 2022 2023
Monthly average of overtime hours 25 hours 22 hours 15 hours 19 hours 18 hours
Number employed [DENSO CORPORATION]
Fiscal year 2019 2020 2021 2022 2023
Administrative staff 91
(Including 33 *2)
78
(Including 22 *2)
61
(Including 12 *2)
40
(Including 23 *2)
77
(Including 23 *2)
Engineers 622
(Including 206 *2)
538
(Including 154 *2)
432
(Including 114 *2)
337
(Including 81 *2)
375
(Including 140 *2)
Clerical workers 36 39 27 13 16
Technical and skilled workers *1 898
(Including 426 *3)
835
(Including 358 *3)
595
(Including 116 *3)
391
(Including 120 *3)
564
(Including 177 *3)
Total 1,647 1,490 1,115 781 1,032

   *1 Including students of the DENSO Technical College
   *2 Mid-career employment workers
   *3 Permanent employees who have shifted from temporary employees

Initiatives for improving employee satisfaction [DENSO Corporation]

Employee Engagement Survey

Every year, we implement an engagement survey (called the Frontline Capabilities survey), targeting our entire employee base of roughly 50,000 employees.

Fiscal year 2021 2022 2023
Percentage of employees providing affirmative responses regarding work engagement* 66 70 73

* Work engagement: Sense of fulfillment and connection to the workplace and DENSO as a whole. Work engagement is measured based on replies to four specific questions.
In fiscal 2023, 48,862 employees were subject to the survey, of whom 90.2% responded.

Human Resource Development

Proportion of local employees in overseas Group company management positions [outside Japan]

Proportion of local employees in overseas Group company management positions [outside Japan]
Fiscal 2019 Fiscal 2020 Fiscal 2021 Fiscal 2022 Fiscal 2023
31% 30% 31% 26% 26%
(26 persons / 84 posts) (25 persons / 82 posts) (25 persons / 81 posts) (19 persons / 74 posts) (20 persons / 76 posts)

World Skills Competition cumulative medal count [DENSO Group]

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The completion of stratified education [DENSO Corporation]

To obtain our ideal human resources, we are striving to promote even more awareness of the roles expected at each career turning point, while at the same time solidifying roles by effectively promoting this role awareness in the workplace and providing training that is closely linked to our human resources system in a timely manner.

Management and above

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Clerical and technical staff (non-manager)

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Technical and skilled workers

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Clerical workers

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Note:
S1: Specialist/Leader level 1
S2: Specialist/Leader level 2
S3: Specialist/Leader level 3
J1: Mid-level manager level 1
J2: Mid-level manager level 2
T1: Entry-level manager level 1

Total Employee Training Hours
  Fiscal 2022 Fiscal 2023
Total training hours 414,284 364,908
Number of training hours per employee 9.3 8.2
Number of training days per employee 1.2 1.0
The above figures include level-specific training programs held by the Human Resources Division, training programs held by other functional divisions, and training programs held in each workplace.

Respect for Human Rights

Individuals participating in a seminar on human rights*1 [DENSO Corporation]

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The Company enhanced the quality of its harassment prevention training in fiscal 2023.

*1. New employees, mid-career employees, contract employees, new level 3 management class

Encouraging Diversity and Promoting a Work-Life Balance

Promoting Diversity and Work-Life Balance

Encouraging diversity [DENSO Corporation]

Includes employees seconded from DENSO to other companies but not employees who have been seconded to DENSO from other companies

Fiscal year 2019 2020 2021 2022 2023
Female employees 5,674
(13.9%)
6,529
(14.2%)
6,631
(14.6%)
6,710
(15.1%)
6,709
(15.5%)
Senior employees
(employed post-retirement age)
3,396 3,406 3,679 4,053 4,521
Persons with disabilities*1 743
(2.22%)
774
(2.25%)
825
(2.28%)
842
(2.37%)
812
(2.34%)
Employees from overseas*2 286 369 278 231 283

*1:Total of DENSO Corporation, DENSO TAIYO Co., Ltd. and DENSO Blossom Co., Ltd. The figures in ( )represent employment ratios of persons with disabilities.
*2:Total employed by DENSO Corporation and assigned from overseas Group companies

Promoting the active role of female employees

Number/Ratio*1 of new female graduates hired [DENSO Corporation]

Fiscal year 2019 2020 2021 2022 2023
Recruitment General clerical 24
41%
29
52%
25
48%
5
29%
26
48%
General technical and skilled 58
14%
54
14%
46
14%
31
12%
24
10%
Technical and skilled*2 123
32%
101
29%
79
30%
70
28%
67
28%
Clerical 29
94%
19
100%
27
100%
3
100%
7
100%
Total(%) 26% 25% 24% 18% 23%

*1 Percentage figures are the ratio of female employees versus the overall employment number for respective job categories
*2 Excluding DENSO Technical College

Number of women in executive and management positions [DENSO Corporation]

Includes employees seconded from DENSO to other companies but not employees who have been seconded to DENSO from other companies

Fiscal year 2019 2020 2021 2022 2023
Executive *1 1
1.9%
2
7.1%
2
7.4%
2
8.0%
2
10%
Manager 86
1.1%
103
1.3%
113
1.5%
127
1.7%
139
1.8%

*1 Up to fiscal 2019: Directors, Audit & Supervisory Board members, executive directors, and senior executive directors. From fiscal 2020 onward: Directors, Audit & Supervisory Board members, and senior executive officers

Gender wage gap [DENSO CORPORATION]

Target personnel: Plant managers, division managers, and section managers

  Fiscal 2023
All workers 68.2%
Of whom, regular workers 66.2%
Of whom, irregular workers 80.8%

The above figures have been calculated based on provisions of the Act on the Promotion of Women’s Active Engagement in Professional Life.
With respect to employee wages, our compensation policies and criteria do not differ on the basis of gender, and based on our human resources system, wages are equal for men and women given the same qualifications. Currently, the lack of women in each age group assuming management positions is having an impact on the figures for our wage gap between men and women. However, for approximately the past 10 years, we have been strengthening our recruitment of women and promoting initiatives to facilitate their personal and professional growth, such as by helping them advance their careers by pursuing higher qualifications and promoting them to management positions and offering various training programs. We will continue to promote the active role of women by realizing more flexible workstyles, enhancing our support system for balancing work and family life, encouraging our male employees to take childcare leave, and fostering a culture of diversity and inclusion.

Number of employees taking childcare and nursing care leave [DENSO CORPORATION]

Fiscal year 2019 2020 2021 2022 2023
Childcare leave Female 286 349 316 330 335
Male 45 57 123 335 506
Nursing care leave Female 8 9 2 5 5
Male 7 16 8 9 13
Reduced work hours for childcare Female 307 344 361 354 393
Male 2 6 9 10 17
 Note: Includes temporary and contract employees

The number of male employees taking childcare leave increased in fiscal 2023, mainly due to the following initiatives.

  • Employees expecting the birth of their child were apprised of the Company’s childcare leave system by their supervisor and asked about their intentions of using this system.

  • A seminar was held for managers to explain the importance of male employees to take childcare leave.

  • Support manuals on balancing work and childcare were prepared specifically for female employees, male employees, and their superiors and distributed accordingly.

Childcare support [DENSO Corporation]

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Nursing care support [DENSO Corporation]

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Encouraging employment of persons with disabilities

Trends in employment rate of persons with disabilities [DENSO Corporation]

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External evaluations of diversity initiatives [DENSO Corporation]

2016 Recognized as part of the Ministry of Economy, Trade and Industry’s Diversity Management Selection 100
2017 Recipient of Company of Brilliance Award from Aichi Prefecture
2018 Recipient of the Ministry of Health, Labour and Welfare's “Excellent Equal Opportunity / Work and Family-Life Balance Companies” award in the Family Friendly Company category.
Received the Ministry of Health, Labour and Welfare’s Award for Excellence
2019 Winner of the 8th Japan HR Challenge Award Incentive Prize
2021 Continued to be recognized as a “Family Friendly Company” by Aichi Prefecture
2022 Received the Highest Rating of Gold in the PRIDE Index 2022

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Safety and Health

Fiscal 2023 results [global]

Aiming to reduce the number of Type 1 accidents by ensuring that employees do not touch the moving parts of machinery, we implemented an action plan at each Group company and business division in fiscal 2023. These action plans were not based on the decisions and actions of any one employee, and on-site monitoring activities (safety communication patrols by DENSO Japan, cross-checking in production management activities, and preliminary quality control checks by Group companies) were held by the senior management of Group companies and third-party affiliates. Moreover, in the case of fires and explosions, we have achieved our goal of zero serious accidents by continuing to carry out thorough preventive measures and conducting workplace inspections of maintenance and management conditions through the support of experts and third parties. Our domestic Group companies fell short of achieving their respective safety point target, and therefore we will redouble our efforts to achieve this target by implementing priority activities that monitor the tendencies of accidents, ensuring that employees do not touch the moving parts of machinery and reassessing and reducing the risk of work processes that are done by hand.

DENSO CORPORATION Domestic Group companies Overseas Group companies
Targets Results Assessment Targets Results Assessment Targets Results Assessment
Safety points 50.0 23.0 36.0 46.0 × 48.5 24.5
Lost time frequency rate 0.06 0.03 0.06 0.08 × 0.10 0.01
Number of serious accidents* 0 0 0 0 0 0

 * Major accidents: Accidents involving fatalities or serious injuries

Fiscal 2024 targets [global]

  DENSO CORPORATION Domestic Group companies Overseas Group companies
Targets Targets Targets
Safety points 45.0 31.5 44.5
Lost time frequency rate 0.06 0.06 0.10
Number of serious accidents* 0 0 0

Trend in work-related accident ratio (Lost time injury frequency) [DENSO Corporation]

Fiscal year 2019 2020 2021 2022 2023
DENSO CORPORATION 0.03 0.00 0.05 0.03 0.03
Group Companies (Japan) 0.05 0.05 0.05 0.10 0.08
Group Companies (Overseas) 0.01 0.02 0.03 0.00 0.01

Trend in work-related accident ratio (Lost time injury frequency) [DENSO Corporation]

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Lost time frequency rate = Number of lost-time accidents/Total working hours × 1,000,000

The lost time frequency rates of those other than the Company shown above are based on the Survey of Occupational Accident Trends, published by the Ministry of Health, Labour and Welfare.

Safety points (Scoring depending on the scale and type of accidents. The lower the number, the better the result) [DENSO Group]

Fiscal year 2019 2020 2021 2022 2023
DENSO CORPORATION 26.0 24.0 46.0 32.0 23.0
Group companies in Japan 29.0 29.0 38.0 71.0 46.0
Group companies overseas 40.5 38.0 29.0 33.5 24.5

Data Coverage : 67% (102 Companies out of 153 consolidated subsidiaries and manufacturing companies)
* Worsening ratio due in part to the increase in the number of Group companies

Rank-based Safety and Health-Related Education in Fiscal 2023 [DENSO CORPORATION]

Name of education program Hours Number of participants
Introductory training for new employees* 0.5–1 2,920
Safety training for mid-career employees 8 472
Safety, health, and environment training for newly appointed team leaders/assistant team leaders 14 55
Training for personnel selected as safety managers 10 24

* Includes temporary employees

Please refer to the following section for details on our level-specific training programs.

In addition to training by rank-based education, we also implement educational activities by job type for employees engaged in specific work and hazardous work.

Number of companies that have implemented ISO 45001-certified and other management systems [DENSO Group]

Domestic: 26 companies; overseas: 47 companies (as of March 2023)
Of which, ISO 45001-certified: 37 companies (certification rate: 45%)

Promoting Employee Health

Mental Health Case Study Training (Fiscal 2023) [DENSO Corporation]

Results of Case Study-Based Training for Managerial Personnel
Participants 427
Number of sessions held Total of two times (September 8 and 15)
Training time 110 minutes
Education for Newly Appointed Team Leaders
Participants 48
Number of sessions held Total of 6 times (between July and August)
Training time 1 hour 30 minutes

Stress Check Completion Rate [DENSO Corporation]

Fiscal year 2020 2021 2022 2023
Number (percentage) of examination recipients 49,976(96.5%) 50,816(97.1%) 49,169(97.0%) 48,473(97.5%)
Percentage of employees with high stress levels 1.0% 0.8% 0.8% 0.7%
Overall health risk* 99 96 97 95

 * Based on a nationwide average of 100. The lower the value, the better the result

Percentage of Employees Receiving Regular Health Examinations [DENSO Corporation]

Fiscal year 2020 2021 2022 2023
Receipt rate 100% 100% 100% 100%

Indicators for health examination results (employees aged 40 and older) [DENSO CORPORATION]

Fiscal year 2020 2021 2022 2023
Ratio of employees at a reasonable weight 61.7% 60.6% 64.5% 61.3%
Ratio of employees who exercise regularly *1 13.3% 14.8% 17.7% 18.4%
Ratio of employees engaged in physical activities *2 46.7% 43.2% 45.2% 45.0%
Ratio of employees who receive adequate rest via sleep 75.3% 78.1% 78.0% 77.9%
Ratio of employees who drink alcohol *3 21.1% 19.0% 18.1% 18.2%
Ratio of employees who do not eat dinner within two hours before going to bed *4 64.3% 71.4% 71.4% 71.8%
Ratio of employees who eat breakfast *5 86.2% 86.7% 86.2% 86.0%
Ratio of employees who eat at a normal pace *6 51.5% 52.3% 52.5% 52.7%
Ratio of employees who have gained less than 10 kg since they were 20 years old 60.0% 59.6% 59.4% 60.3%

*1 Ratio of employees who answered “yes” to the question, “Have you been exercising for two days a week or more for at least 30 minutes each time for over a year?”
*2 Ratio of employees who answered “yes” to the question, “In your daily life, do you walk or engage in an equivalent physical activity for at least one hour per day?”
*3 Ratio of employees who stated that they drink often or every day and that they drink the equivalent of two glasses of Japanese sake on days that they do drink.
*4 Ratio of employees who answered “no” to the question, “Do you eat dinner within two hours before going to bed three times a week or more?”
*5 Ratio of employees who answered “no” to the question, “Do you go without eating breakfast three times a week or more?”
*6 Ratio of employees who answered “normal” or “slow” to the question, “How fast do you eat compared with other people?”

Ratio of employees subject to health management support [DENSO CORPORATION]

  2020 2021 2022
Ratio of employees subject to health management support 34.5% 33.2% 30.1%

Percentage of Employees Receiving Complete Physicals [DENSO Corporation]

Fiscal year 2020 2021 2022 2023
Receipt rate 70.9% 72.8% 69.6% 78.3%

Status of Participation in and Management of Specialized Health Guidance Sessions [DENSO Corporation]

Fiscal year 2020 2021 2022 2023
Percentage of employees targeted 26.2% 26.4% 24.6% 21.7%
Participation rate 51.4% 32.1% 86.7% 94.5%
Completion rate 38.7% 25.4% 84.1% 92.2%

 Note: As of June 2023

Ratio of employees with lifestyle diseases [DENSO CORPORATION]

Fiscal year 2020 2021 2022 2023
Ratio of employees with lifestyle diseases 23.8% 26.0% 28.1% 28.6%

Trend in Non-Smoking Rates [DENSO Corporation]

Fiscal year 2020 2021 2022 2023
Non-Smoking Rates 73.9% 74.4% 75.6% 76.0%

Cancer screening rate [DENSO CORPORATION]

Fiscal year 2020 2021 2022 2023
Lung cancer test (X-ray) *1 100.0% 100.0% 100.0% 100.0%
Gastric cancer test (X-ray) *1 37.0% 34.4% 34.9% 35.4%
Colon cancer test (fecal occult blood test) *1 40.5% 38.9% 38.9% 38.6%
Breast cancer test 33.6% 19.3% *2 19.7% * 35.4%
Cervical cancer test 26.0% 15.3% *2 17.7% * 27.9%

*1 Internally held tests
*2 The screening rate declined from the previous fiscal year due to the inability to conduct tests inside medical buses at Company premises in light of COVID-19 and employees receiving tests elsewhere as a result.

Themes of and participation in DENSO Group health seminars [domestic Group companies]

Fiscal 2023 Results Themes Attendees
May Cancer screening awareness 3,391
June Sleep improvement 5,785
July Communication skills 3,398
August Anger management 3,413
September Women’s health issues 4,045
November Gut health 4,534
January Mental strength 4,216

Level of Satisfaction with DENSO Group Health Seminars (Commenced in Fiscal 2022, High Score of 10) [DENSO Group (Japan)]

Fiscal year 2022 2023
Level of satisfaction 7.8 points (on a 10-point scale) 4.1 points (on a five-point scale)

Participation in women’s health-related initiatives [DENSO CORPORATION]

  Fiscal 2024 *
Ratio of female employees registered in health support system 59.6%
 * A total of 1,119 female employees were registered in the Company’s health support system as of August 2023.

* Amount invested per year in Group health seminars and women’s health-related initiatives: ¥791 million

Status of Employees’ Health Maintenance (Lifestyle Score) [DENSO Corporation]

The “Lifestyle Score” is a DENSO-original index that provides a score of employees’ lifestyles based on the results of regular health examinations. The Companywide average Lifestyle Score is managed as a Company target and has been assessed twice a year since fiscal 2018.

Fiscal year 2020 2021 2022 2023
Target 73.0 74.5 76.0 77.0
Results 71.4 72.4 74.1 74.7

Ratio of Employees Taking Absence Due to Injury or Illness (Absenteeism) [DENSO Corporation]

Fiscal year 2020 2021 2022 2023
Ratio of Employees Taking Absence 2.7% 2.6% 2.8% 3.0%

Number of employees surveyed in fiscal 2023: 49,716; response rate: 100.0%

Presenteeism *1 [DENSO Corporation]

Fiscal year 2020 2021 2022 2023
Overall work evaluation within the WLQ *2 94.7% 95.0% 95.0% 95.2%

*1 Refers to the lost productivity and work output that occurs when employees are not fully functioning in the workplace because of an illness, injury, or other condition.
*2 Work Limitations Questionnaire (WLQ): A questionnaire regarding the percentage of work hours and frequency in which employees do not perform their duties due to poor physical health.

Number of employees surveyed in fiscal 2023: 50,039; response rate: 97.4%