After-Sales Service

Since its founding, the DENSO Group has been committed to a policy that states that “products and services are integral.”
In addition to pursuing product quality, the DENSO Group provides services globally based on a commitment to providing the best & most suitable services to customers based on the three following policies.

The DENSO Group aims to provide services that always satisfy customers from around the world, regardless of region. To this end, the Group is promoting the establishment of a global service structure so that it is able to meet customer needs.

To ensure that its customers receive high-quality and seamless service worldwide, DENSO has established a service network of global sales companies. We also constantly monitor and evaluate quality in the market and promptly provide feedback regarding market needs and information to the relevant departments. This feedback is reflected in our product development and improvements to services and operations.

The domestic sales company DENSO SOLUTION CORPORATION operates 674 service stations across Japan. Overseas, we have built a network comprising 2,714 service stations in 101 countries operated by overseas sales companies.
In Japan, our designated service station system was established in 1954 and celebrated its 70th anniversary in 2024.
To enhance the technologies of our service station network, we hold a Servicing Skills Competition every other year in which participants compete against each other by demonstrating the technical skills they have honed in their day-to-day work.

DENSO strives to realize a circular economy throughout the entire product life cycle. In an effort to do so, rather than replacing malfunctioning products with new ones or discarding damaged products, we repair them by reusing as many internal parts as possible, thereby not only cutting the repair costs of our customers’ vehicles but also helping reduce CO₂ emissions.
We promote these efforts across our global service network and are looking into expanding this circle of environmental contribution even further.

Environmental issues such as resource depletion and the increase in waste are becoming more serious globally. For this reason, we are promoting efforts aimed at contributing to a circular economy in which resources are circulated within economic systems.
Currently, 80% of components used in vehicle repairs in Japan are new components. The use of recycled components helps curtail resource depletion and waste and therefore serves as a means for building a sustainable mobility society.
To achieve a circular economy, DENSO believes it is essential to promote efforts to collect components that are still in good condition, repair and inspect them, and reuse them in a high-quality state.
In addition to strengthening the repair and reuse techniques, inspection techniques, and service network that we have long cultivated in our after-sales services, we will strengthen collaboration with the recycling industry (dismantlers) in an effort to deliver safe and secure recycled components to an even greater number of customers.

In light of the frequent access of the Product Support FAQ page by customers, we added a keyword search function so that customers can find the information they are looking for quickly and more reliably.
To enhance the overall quality of our services, we are continuing to make improvements to the support site on a daily basis so that it better aligns with customer needs.

DENSO has implemented a voicemail-based service for nighttime repair requests in addition to a web-based service, so customers can request repairs at any time for household equipment, such as central air-conditioning systems, EcoCute systems, and home energy management systems (HEMS).

In order to continue to accurately meet the expectations of customers and earn their trust, the DENSO Group and DENSO service stations will continue to work as one team to create products and provide after-sales service that can satisfy customers.