Our Stakeholders

Basic Stance

DENSO conducts its business activities amid relationships with a diverse group of stakeholders. Building good relationships with these stakeholders is extremely important in order to enhance corporate value. To that extent, we repeatedly hold dialogues with all of our stakeholders to avoid engaging solely in activities born of accepted logic and assumptions held within the Company.
We will reflect on collected feedback and the needs of society in all of our business activities as we work to fulfill our social responsibility.

* Referencing ISO 26000, an international standard for social responsibility, this page lists information on stakeholders who have a close relationship with DENSO’s business activities.

DENSO and Its Stakeholders

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    * Suppliers, service stations, and business alliance partners, etc.


While most of our customers are global automobile manufacturers, retailers, and consumers, our business does not stop there. We have customers in a variety of industries, including distribution, transportation infrastructure, agriculture, and factory automation. By deepening our understanding regarding the needs and expectations of our customers, including those related to product functionality, through continuous dialogues with them, we will create products and services that earn the trust of our customers and truly satisfy them. In this way, we will meet customer expectations and achieve growth as a company.

<Examples of Strengthening Relationships with Stakeholders>

  • Communication within our day-to-day sales activities

  • Exhibitions of new products

  • Customer service (via phone, homepage, email, etc.)    etc.

Shareholders and Investors

DENSO has approximately 80,000 shareholders. Our shareholders and other investors are our valued supporters who provide us with advice that helps ensure that management is able to promote efforts to enhance corporate value in a highly sound manner. We therefore place great importance on building trust-based relationships with them. Through appropriate and timely information disclosure and open dialogue, we are working to enhance corporate value by means of increased transparency in management as well as appropriate communication of DENSO’s appeal.

<Examples of Strengthening Relationships with Stakeholders>

  • General Meeting of Shareholders, DENSO DIALOG DAY

  • Financial results briefings, one-on-one meeting (for institutional investors)

  • Publication of integrated reports, securities reports, and business reports  etc.

Business Partners

The competitiveness of our products and services is underpinned by the high technological capabilities, insight, know-how, and stable supply of our business partners. By bolstering partnerships with our suppliers, service stations, and other business partners, we will aim to achieve mutual growth together with them.

<Examples of Strengthening Relationships with Stakeholders>


  • Supplier Appreciation Meeting

  • Implementation of sustainability self-assessments by suppliers

  • Dialogue with suppliers, etc.

Service stations

  • General meeting of DENSO Service Stations

  • Leveling up service technologies through servicing skills competitions, etc.


DENSO has roughly 170,000 employees worldwide. Enhancing engagement with our employees around the globe is an essential element in achieving DENSO’s growth. We therefore hold repeated dialogues with our employees and are striving to establish working environments in which they can fully leverage their individual capabilities and work with a sense of fulfillment.

<Examples of Strengthening Relationships with Stakeholders>

  • Highly transparent human resource systems that earn the understanding of employees

  • Employee awareness surveys

  • Information transmission through intranets and in-house publications

  • Diversified consulting services (open counseling rooms, hotlines, etc.)

  • Panel discussions between labor and management, etc.

Local Communities

DENSO has 282 Group companies operating in 35 countries and regions. Through dialogue with stakeholders (including local residents, governments, NPOs/NGOs, and schools), we are making efforts to comprehend social issues and are working cooperatively toward their resolution. In these ways, we contribute to lasting social development.


  • Company tours for local elementary school students and roundtable discussions for local residents and governments, etc.

  • Cooperative activities with NPOs/NGOs in social contribution programs

  • Operation of manufacturing schools and implementation of educational programs for students

  • Agreements for regional revitalization together with local governments

  • Participation in industry organizations (such as the Japan Business Federation and the Japan Auto Parts Industries Association), etc.