Data compilation (Social report)

Together with Our Customers

Inquiries and comments regarding DENSO products [Japan]

The overall number of inquiries and comments regarding DENSO products decreased in fiscal 2021.

We introduced a new framework to provide accurate and uniform answers to customers whenever they have a question. This new framework has helped increase the percentage of customers resolving inquiries on their own and has significantly reduced the number of operator responses.

  Fiscal 2017 Fiscal 2018 Fiscal 2019 Fiscal 2020 Fiscal 2021
Number of inquiries 6,516 5,528 5,412 5,132 3,869

Breakdown of Inquiries by Product in Fiscal 2021

  • after-service-img-product-breakdown

Number of service stations; 3,045 (as of March 2021)[global]

Japan 688 Designated service stations: 146
Dealerships: 444
Others: 98
Overseas 2,357 (106 countries) Central distributors: 146
Service dealers: 2,211

Number of service counters: 4,639(as of March 2021)[global]

Japan North America Central and South America Europe China Asia Oceania Middle East and Africa
1,992 328 197 409 312 1,135 100 166

Number of Established Diag-Stations and Number of Certified Diag-Masters [Japan]

  • after-service-img-established

Together with Our Suppliers

Number of Regional Suppliers/Local Procurement Rate (as of March 2020) [Global]

  • procurement-policy

Status of implementation of Sustainability self-check [global] ※Conducted every other year

Execution rate: 100% (Note: Requested participation of roughly 1,900 main foreign and domestic suppliers)

Status of implementation of survey on conflict minerals [global]

Survey response rate: 100% (roughly 5,000 foreign and domestic suppliers)

Together with Global and Local Communities

Status of the DENSO Group's social contribution activities (fiscal 2021)[global]

  • social-data

    Events in fiscal 2021 were either canceled or reduced in size in order to prevent the spread of COVID-19.

Breakdown of results of social contribution activities [DENSO Corporation]

(millions of yen)

Breakdown of activity expenses Fiscal 2017 Fiscal 2018 Fiscal 2019 Fiscal 2020 Fiscal 2021
Welfare 75 79 120 137

35

5.88% 6.03% 8.65% 11.15%

5.10%

Youth development 134 159 170 122

70

10.59% 12.05% 12.22% 9.95%

10.18%

Environmental consciousness 47 48 57 52

24

3.66% 3.68% 4.10% 4.23%

3.46%

Culture and art 160 151 418 375

196

12.59% 11.44% 30.04% 30.56%

28.34%

Local communities and others 855 880 625 541

366

67.28% 66.80% 44.99% 44.11%

52.92%

Total 1,270 1,316 1,390 1,227

692

Status of participation in activities [DENSO CORPORATION]

Program name Fiscal 2017 Fiscal 2018 Fiscal 2019 Fiscal 2020 Fiscal 2021
Participants in HEARTFUL Festival 4,522 4,677 5,174 2,809

Total number of online views*1 9,090
Number of channel subscribers 144

Number of subscribers to “Smile You Net” website 3,479 3,492 3,500 3,517

3,532

Members of HEARTFUL Fund 7,917 7,957 7,909 7,790

7,268

*1 Held online in order to prevent the spread of COVID-19

Support from Special Fund [DENSO Corporation]

Support from Special Fund [DENSO Corporation]
Details of support Fiscal 2017 Fiscal 2018 Fiscal 2019 Fiscal 2020 Fiscal 2021
Donations to NPOs and others 27 cases 35 cases 34 cases 21 cases

130 cases

14.21 million yen 12.96 million yen 19.12 million yen 11.65 million yen

19.08 million yen

Natural disaster relief money 0 cases 1 cases 2 cases 1 cases

1 cases

0 million yen 0.2 million yen 0.6 million yen 0.5 million yen

0.5 million yen

Support to areas affected by the Great East Japan Earthquake 15 cases 14 cases 13 cases 13 cases

23 cases

20.40 million yen 20.00 million yen 15.50 million yen 11.00 million yen

11.30 million yen

Together with Our Employees

Communication Based on Mutual Trust and Responsibility

Number of Associates by Region [DENSO Group]

 

Fiscal 2017 Fiscal 2018 Fiscal 2019 Fiscal 2020 Fiscal 2021
Japan 66,540 68,136 76,770 77,589

75,068

Asia/Oceania 43,069 43,455 50,099 49,139

39,803

North America 22,173 21,852 25,126 25,117

20,634

Europe 16,290 14,905 16,688 16,254

13,122

Other regions 3,211 3,311 3,309 2,833

2,832

Total 151,283 151,659 171,992 170,932

151,459

Status of hiring (employee composition) [DENSO Corporation]

Type of employment
Fiscal year 2017 2018 2019 2020 2021
Full time 40,170 40,667 45,978 45,842

45,595

Men Women 35,077 5,093 35,322 5,345 39,675 6,303 39,319 6,523

38,860

6,735

Non-full time 111 141 131 170

176

Men Women 65 46 89 52 88 43 101 69

95

81

Percentage of contract workers

Fiscal 2021: 14.54%

Positions
Fiscal year 2017 2018 2019 2020 2021
General 33,553 33,864 38,458 38,274

38,004

Men Women 28,514 5,039 28,582 5,282 32,234 6,219 31,850 6,424

31,381

6,623

Management and above 6,597 6,784 7,507 7,544

7,591

Men Women 6,543 54 6,721 63 7,423 84 7,445 99

7,479

112

Executives *1 18 14 12 12

12

Men Women 18 0 14 0 15 0 10 2

10

2

*1 Total number of Directors and Auditors

Average age
Fiscal year 2017 2018 2019 2020 2021
Overall 41.7 years 41.9 years 42.3 years 42.8 years

42.9 years

Men Women 42.6 years 35.5 years 42.8 years 35.7 years 43.7 years 34.9 years 43.7 years 37.3 years

43.8 years

37.6 years

Average years of employment, turnover rate, retention rate
Fiscal year 2017 2018 2019 2020 2021
Average years of employment
(year)
22.07 22.14 21.76 21.67

21.69

Men Women 22.93 16.18 23.04 16.20 22.66 16.07 22.58 16.18

22.60

16.41

Turnover rate
(%)
0.50% 0.55% 0.84% 0.78%

0.84%

Men Women 0.33% 1.69% 0.40% 1.53% 0.69% 3.69% 0.68% 2.55%

0.75%

2.23%

Retention rate
(%)
97.64% 96.67% 97.76% 95.95%

88.79%

Men Women 97.72% 97.32% 97.24% 94.74% 97.55% 98.45% 96.34% 94.81%

88.34%

90.23%

Utilization rate for vacation days
Fiscal year 2017 2018 2019 2020 2021
Utilization rate
(%)
84.6 86.3 94.8 101.4

96.6

Number employed [DENSO CORPORATION]
Fiscal year 2017 2018 2019 2020 2021
Administrative staff 73
(Including 7 *2)
74
(Including 16 *2)
91
(Including 33 *2)
78
(Including 22 *2)

61
(Including 12 *2)

Engineers 447
(Including 151 *2)
536
(Including 202 *2)
622
(Including 206 *2)
538
(Including 154 *2)

432
(Including 114 *2)

Clerical workers 36 36 36 39

27

Technical and skilled workers *1 474
(Including 169 *3)
671
(Including 295 *3)
898
(Including 426 *3)
835
(Including 358 *3)

595
(Including 116 *3)

Total 1,030 1,317 1,647 1,490

1,115

*1 Including students of the DENSO Technical College
*2 Mid-career employment workers
*3 Permanent employees who have shifted from temporary employees

Initiatives for improving employee satisfaction [DENSO Corporation]

Employee awareness survey

  • Every year, we implement a workplace empowerment survey to assess the level of engagement and satisfaction at each office and promote improvements geared toward establishing a sound organizational culture that facilitates open communication.

Welfare program

  • DENSO has been employing a selection-based welfare program called the DENSO Cafeteria Plan since 2007. Under this program, employees (including full-time and temporary employees) are allotted points in advance and receive benefits from the Company using these points for a wide variety of items in a set menu (including travel, dining, and nursing care).

  • DENSO also offers recreational facilities, apartments for single employees, cafeterias, and other facilities, as well as an asset building assistance program and a Group insurance program.

Companywide sports festival

  • Every autumn, a Companywide sports festival is held where teams representing their respective areas (factories) compete to be No. 1 in the Company. In fiscal 2020, a total of approximately 22,000 people took part. This event was cancelled in fiscal 2021 in order to prevent the spread of COVID-19.

Human Resource Development

Proportion of local employees in overseas Group company management positions [outside Japan]

Proportion of local employees in overseas Group company management positions [outside Japan]
Fiscal 2017 Fiscal 2018 Fiscal 2019 Fiscal 2020 Fiscal 2021
33% 28% 31% 30%

31%

(25persons / 77posts) (26persons / 92posts) (26persons / 84posts) (25persons / 82posts)

(25persons / 81posts)

World Skills Competition cumulative medal count [DENSO Group] (as of August 2019)

    • World Skills Competition cumulative medal count

The completion of stratified education [DENSO Corporation]

To obtain our ideal human resources, we are striving to promote even more awareness of the roles demanded at each career turning point, while at the same time solidifying roles by putting this awareness promotion into practice in the workplace.

Management and above

  • social-data

Clerical and technical staff (non-manager)

  • social-data

Technical and skilled workers

  • social-data

Clerical workers

  • social-data-img-data-10-en

Certification to date of certified professional’s system [DENSO CORPORATION]

Fiscal year 2017 2018 2019 2020 2021
No. of persons 2 3 3 3

4

Respect for Human Rights

Individuals participating in a seminar on human rights* [DENSO Corporation]

  • social-data

    * New employees, mid-career employees, contract employees, new level 3 management class

Encouraging Diversity and Promoting a Work-Life Balance

Encouraging diversity [DENSO Corporation]

Fiscal year 2017 2018 2019 2020 2021
Female employees 5,103
(12.7%)
5,345
(13.1%)
5,674
(13.9%)
6,529
(14.2%)
6,631
(14.6%)
Senior employees
(employed post-retirement age)
1,963 1,869 3,396 3,406 3,679
Persons with disabilities*1 597
(2.07%)
634
(2.18%)
743
(2.22%)
774
(2.25%)
825
(2.28%)
Employees from overseas*2 203 260 286 369 278

*1:Total of DENSO Corporation, DENSO TAIYO Co., Ltd. and DENSO Blossom Co., Ltd. The figures in ( )represent employment ratios of persons with disabilities.
*2:Total employed by DENSO Corporation and assigned from overseas Group companies

Diversity Training for Managerial Personnel [DENSO CORPORATION]

Target personnel: Plant managers, division managers, and section managers

Training schedule November–December 2020 (total of six sessions)
Participants 591
Length of training session Three hours
Total hours of training 1,773

Promoting the active role of female employees

Number/Ratio*1 of new female graduates hired [DENSO Corporation]

Fiscal year 2017 2018 2019 2020 2021
Recruitment General clerical 16
24%
28
48%
24
41%
29
52%

25
48%

General technical and skilled 49
17%
52
16%
58
14%
54
14%

46
14%

Technical and skilled*2 55
28%
69
28%
123
32%
101
29%

79
30%

Clerical 36
100%
36
100%
29
94%
19
100%

27
100%

Total(%) 26% 27% 26% 25%

24%

Note:
*1 Percentage figures are the ratio of female employees versus the overall employment number for respective job categories
*2 Excluding DENSO Technical College

Number of women in executive and management positions [DENSO Corporation]

Number of women in executive and management positions [DENSO CORPORATION]
Fiscal year 2017 2018 2019 2020 2021
Executive *1 1
1.9%
1
1.9%
1
1.9%
2
7.1%

2
7.4%

Manager 53
0.8%
69
0.9%
86
1.1%
103
1.3%

113
1.5%

*1 Up to fiscal 2019: Directors, Audit & Supervisory Board members, executive directors, and senior executive directors. From fiscal 2020 onward: Directors, Audit & Supervisory Board members, and senior executive officers

Number of applicants of childcare and nursing care leave [DENSO CORPORATION]

Fiscal year 2017 2018 2019 2020 2021
Childcare leave Female 256 277 286 349

316

Male 27 32 45 57

123

Nursing care leave Female 3 7 8 9

2

Male 9 8 7 16

8

Reduced work hours for childcare Female 316 315 307 344

361

Male 3 3 2 6

9

Childcare support [DENSO Corporation]

  • social-data-img-data-13-en

Nursing care support [DENSO Corporation]

  • social-data-img-data-14-en

Encouraging employment of persons with disabilities

Trends in employment rate of persons with disabilities [DENSO Corporation]

  • diversity-img-employment_rate-en

Recent key initiatives [DENSO Corporation]

  • social-data-img-initiative-en

External evaluations of diversity initiatives [DENSO Corporation]

  • kurumin
  • Recognized at the Ministry of Health, Labour and Welfare's Equal Opportunity Employment & Work-Life Balance Awards

    ・Won award from the Aichi Labour Bureau in recognition of efforts to promote gender equality (October 2008)
    ・Received the Minister Prize in Equal Employment/Work-Life Balance in the Family-Friendly Enterprises category from the Ministry of Health, Labour and Welfare (January 2019)

  • Received Kurumin certification mark based on the "Revision of the Act on Advancement of Measures to Support Raising Next-Generation Children" (first period: 2009; second period: 2015), sponsored by the Ministry of Health, Labour and Welfare

  • Certified as a Family-Friendly Company by Aichi Prefecture (November 2010)

  • Certified as a Company Promoting Women's Activities by Aichi Prefecture (July 2015)

  • Received an honorable mention for the Working Women's Empowerment Forum's Empowerment Grand Prize (February 2016)

  • diversity100
  • Selected as a "New Diversity Management Selection 100" company by the Ministry of Economy, Trade and Industry (March 2016)

    Our activities to promote female participation, with enhancing the employment of women and career development assistance as pillar initiatives, together with our many years of efforts to employ persons with disabilities, have been highly evaluated. We have been selected as a company that is improving its corporate value through initiatives to promote diverse human resources through diversity management.

    • DENSO received the Minister Prize in Equal Employment/Work–Life Balance for Fiscal Year 2019, Excellence Award (Family-friendly Enterprises Category), which is offered by the Ministry of Health, Labour and Welfare. The Company received this award in light of its efforts to establish workplace environments that enable both male and female employees to fully leverage their capabilities throughout the entire period of their vocational lives.

    • DENSO was also recognized by Aichi Prefecture, where its head office is located, as an outstanding company that promotes more active roles for female employees. In addition to its efforts to demonstrate the awareness among its top management of the importance of active roles for female employees, expand the recruitment of women, expand the scope of positions in which women serve, and cultivate women for management and promote them to managerial roles, DENSO received this recognition in light of the initiatives it is implementing to promote a work–life balance and create environments where employees can work while raising children and providing nursing care.

    • Furthermore, without being constrained by unconscious biases and preconceived notions, we adopt a scientific approach toward information related to human resources to ensure that we are able to fully leverage the capabilities of our diverse pool of employees and achieve business success as a result. In this way, we are making efforts to realize the optimal allocation of our human resources in a manner that best suits their individual strengths. These efforts have garnered high praise, allowing us to receive the Prize of Encouragement at the 8th JAPAN HR CHALLENGE AWARDS.

Safety and Health

Fiscal 2021 results [global]

In fiscal 2021, we focused on preventing serious accidents, fires, and explosions and reducing the number of “Grade 1 accidents” involving moving parts of machinery and heavy objects.
Specific efforts included a safety diagnosis for the prevention of serious accidents, the correction of risk factors for serious accidents and horizontal expansion thereof, reinforcement of management of contractors’ construction work, washing out treatment training for chemicals and extremely low temperature and light and heavy objects, and enhancing activities to improve safety awareness.

Control items and results (fiscal 2021)
DENSO Corporation Group Companies(Japan) Group Companies(Overseas)
Target Result Assessment Target Result Assessment Target Result Assessment
Safety marks
(Cases)
50 46
(16)
52 38
(9)
84 29
(9)
Lost time injury frequency 0.04 0.05 × 0.06 0.05 0.1 0.03

Work-related accident ratio (Lost time injury frequency) [DENSO Corporation]

  • safety-img-work-related-en

Safety marks (Scoring depending on scale and type of accidents. Lower number is better.) [DENSO Group]

Fiscal year 2017 2018 2019 2020 2021
DENSO CORPORATION 24.0 25.0 26.0 24.0 46.0
Group companies in Japan 47.0 31.0 29.0 29.0 38.0
Group companies overseas 60.5 46.5 40.5 38.0 29.0

Rank-based Education in Fiscal 2021 [DENSO CORPORATION]

Name of education program Hours Number of participants
Introductory training for new employees* 0.5–1 2,201
Safety training for mid-career employees 8 516
Safety, health, and environment training for newly appointed team leaders/assistant team leaders 14 109
Training for personnel selected as safety managers 10 42

* Includes temporary employees

In addition to training by rank-based education, we also implement educational activities by job type for employees engaged in specific work and hazardous work.

Promoting Employee Health

Promoting Employee Health

Trend in Non-Smoking Rates (Male Employees)
FY17 FY18 FY19 FY20 FY21
68.8% 69.9% 69.6% 70.1% 71.2%

Mental Health Case Study Training (Fiscal 2021)

Results of Case Study-Based Training for Managerial Personnel
Participants 564
Number of sessions held Total of two times (September 7 and September 14)
Training time 110 minutes
Education for Newly Appointed Team Leaders
Participants 186
Number of sessions held Total of 7 times (between September 2020 and February 2021)
Training time 1 hour 30 minutes

Stress Check Completion Rate

Fiscal year 2019 2020 2021
Participants 44,481 49,976 50,816
Completion rate (97.1%) (96.5%) (97.1%)