Data compilation (Social report)

Responsibility to Customers

Inquiries and comments regarding DENSO products [Global]

The overall number of inquiries and comments regarding DENSO products decreased in fiscal 2020.
However, due to the popularization of drive recorders, drive recorder-related inquiries increased.

  • Inquiries and comments regarding DENSO products
Number of service stations; 2,990 (as of March 2020)[global]
Japan 700 Designated service stations: 146
Dealerships: 456
Others: 108
Overseas 2,290 (112 countries) Central distributors: 144
Service dealers: 2,146
Number of service counters: 4,424(as of March 2020)[global]
Japan North America Central and South America Europe China Asia Oceania Middle East and Africa
2,010 327 203 411 293 1,063 98 19

Number of Established Diag-Stations and Number of Certified Diag-Masters [Japan]

  • Number of Established Diag-Stations and Number of Certified Diag-Masters [Japan]

Responsibility to Supplier

Number of Regional Suppliers/Local Procurement Rate (as of March 2020) [Global]

  • Number of Regional Suppliers/Local Procurement Rate

Status of implementation of CSR self-check (fiscal 2019) [global] ※Conducted every other year

Execution rate: 100% (Note: Requested participation of roughly 1,900 main foreign and domestic suppliers)

Status of implementation of survey on conflict minerals (fiscal 2019) [global]

Survey response rate: 100% (roughly 5,000 foreign and domestic suppliers)

Responsibility to Global and Local Communities

Status of the DENSO Group's social contribution activities (fiscal 2020)[global]

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Breakdown of results of social contribution activities [DENSO Corporation]

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Status of participation in activities [DENSO CORPORATION]

Fiscal year 2016 2017 2018 2019 2020
Compassionate Point users 9,384 9,326 7,961 4,644 - *
Compassionate Festival participants
(including families and residents)
4,450 4,522 4,677 5,174

2,809

Smile Yu Net membership 3,469 3,479 3,492 3,500

3,517

Compassionate Fund membership 8,003 7,917 7,957 7,909

7,790

Matching Gift applications 155 126 140 126

52

Volunteer activity award recipients/President Awards 3 3 2 2

3

Volunteer activity award recipients/President Awards Most Compassionate Volunteer Award 5 3 5 5

0

* Program concluded in fiscal 2020

Support from Special Fund [DENSO Corporation]

Fiscal year 2016 2017 2018 2019 2020
Donations to NPOs and others 29 cases
10.17 million yen
27 cases
14.21 million yen
35 cases
12.96 million yen
34 cases
19.12 million yen

21 cases
11.65 million yen

Natural disaster relief money 3 cases
1.1 million yen
0 cases
0 million yen
1 cases
0.2 million yen
2 cases
0.6 million yen

1 cases
0.5 million yen

Support to areas affected by the Great East Japan Earthquake 14 cases
20.10 million yen
15 cases
20.40 million yen
14 cases
20.00 million yen
13 cases
15.50 million yen

13 cases
11.00 million yen

Responsibility to Employees

Communication Based on Mutual Trust and Responsibility

Number of Associates by Region [DENSO Group]

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Status of hiring (employee composition) [DENSO Corporation]

Type of employment
Fiscal year 2016 2017 2018 2019 2020
Full time 40,199 40,170 40,667 45,978

45,842

Men Women 35,241 4,958 35,077 5,093 35,322 5,345 39,675 6,303

39,319

6,523

Non-full time 126 111 141 131

170

Men Women 86 49 65 46 89 52 88 43

101

69

Positions
Fiscal year 2016 2017 2018 2019 2020
General 33,689 33,553 33,864 38,458

38,274

Men Women 28,777 4,912 28,514 5,039 28,582 5,282 32,234 6,219

31,850

6,424

Management and above 6,492 6,597 6,784 7,507

7,544

Men Women 6,446 46 6,543 54 6,721 63 7,423 84

7,445

99

Executives *1 18 18 14 12

12

Men Women 18 0 18 0 14 0 15 0

10

2

*1 Total number of Directors and Auditors

Average age
Fiscal year 2016 2017 2018 2019 2020
Overall 42.2 years 41.7 years 41.9 years 42.3 years

42.8 years

Men Women 43.4 years 36.1 years 42.6 years 35.5 years 42.8 years 35.7 years 43.7 years 34.9 years

43.7 years

37.3 years

Average years of employment, turnover rate, retention rate
Fiscal year 2016 2017 2018 2019 2020
Average years of employment
(year)
21.95 22.07 22.14 21.76

21.67

Men Women 22.81 15.85 22.93 16.18 23.04 16.20 22.66 16.07

22.58

16.18

Turnover rate
(%)
0.45 0.50 0.55 0.84

0.78

Men Women 0.34 1.30 0.33 1.69 0.40 1.53 0.69 3.69

0.68

2.55

Retention rate
(%)
95.91 97.64 96.67 97.76

95.95

Men Women 96.78 91.94 97.72 97.32 97.24 94.74 97.55 98.45

96.34

94.81

Utilization rate for vacation days
Fiscal year 2016 2017 2018 2019 2020
Utilization rate
(%)
83.1 84.6 86.3 94.8

101.4

Number employed [DENSO CORPORATION]

Supplement: We are increasing hires in the production department in order to actively proceed with skill transfers in preparation for large-scale retiring in the future.

Fiscal year 2016 2017 2018 2019 2020
Administrative staff 63
(Including 6 *2)
73
(Including 7 *2)
74
(Including 16 *2)
91
(Including 33 *2)

50
(Including 1 *2)

Engineers 342
(Including 78 *2)
447
(Including 151 *2)
536
(Including 202 *2)
622
(Including 206 *2)

334
(Including 19 *2)

Clerical workers 36 36 36 36

28

Technical and skilled workers *1 386
(Including 108 *3)
474
(Including 169 *3)
671
(Including 295 *3)
898
(Including 427 *3)

479
(Including 138 *3)

Total 827 1,030 1,317 1,647

891

*1 Including students of the DENSO Technical College
*2 Mid-career employment workers
*3 Permanent employees who have shifted from temporary employees

Initiatives for improving employee satisfaction [DENSO Corporation]

Employee awareness survey

  • A motivation survey is conducted once every four years (most recently in 2014) to examine and analyze motivation improvements and hindrances by workplace.

Welfare program

  • DENSO has been employing a selection-based welfare program called the DENSO Cafeteria Plan since 2007. Under this program, employees (including full-time and temporary employees) are allotted points in advance and receive benefits from the Company using these points for a wide variety of items in a set menu (including travel, dining, and nursing care).

  • DENSO also offers recreational facilities, apartments for single employees, cafeterias, and other facilities, as well as an asset building assistance program and a Group insurance program.

Companywide sports festival

  • Every autumn a Companywide sports festival is held where teams representing their respective areas (factories) compete to be number one in the Company. In fiscal 2020, a total of approximately 22,000 people took part.

Human Resource Development

Proportion of local employees in overseas Group company management positions [outside Japan]

Proportion of local employees in overseas Group company management positions [outside Japan]
Fiscal 2016 Fiscal 2017 Fiscal 2018 Fiscal 2019 Fiscal 2020
33% 33% 28% 32%

30%

(25persons / 74posts) (25persons / 77posts) (26persons / 92posts) (26persons / 84posts)

(25persons / 82posts)

World Skills Competition cumulative medal count [DENSO Group] (as of August 2019)

    • World Skills Competition cumulative medal count

The completion of stratified education [DENSO Corporation]

To obtain our ideal human resources, we are striving to promote even more awareness of the roles demanded at each career turning point, while at the same time solidifying roles by putting this awareness promotion into practice in the workplace.

Management and above

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Clerical and technical staff (non-manager)

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Technical and skilled workers

Clerical workers

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Certification to date of certified professional’s system [DENSO CORPORATION]

Fiscal year 2016 2017 2018 2019 2020
No. of persons 2 2 3 3

3

Shift from temporary production employees to permanent employees (for the past three years) [DENSO CORPORATION]

Fiscal year 2016 2017 2018 2019 2020
Number of persons 108 168 295 427

345

Respect for Human Rights

Individuals participating in a seminar on human rights* [DENSO Corporation]

  • social-data-img-data-12-en

    * New employees, mid-career employees, contract employees, new level 3 management class

Encouraging Diversity and Promoting a Work-Life Balance

Encouraging diversity [DENSO Corporation]

Fiscal year 2016 2017 2018 2019 2020
Female employees 4,954
(12.3%)
5,103
(12.7%)
5,345
(13.1%)
5,674
(13.9%)
6,529
(14.2%)
Senior employees
(employed post-retirement age)
1,822 1,963 1,869 3,396 3,406
Persons with disabilities*1 594
(2.08%)
597
(2.07%)
634
(2.18%)
743
(2.22%)
774
(2.25%)
Employees from overseas*2 215 203 260 286 369

*1:Total of DENSO Corporation, DENSO TAIYO Co., Ltd. and DENSO Blossom Co., Ltd. The figures in ( )represent employment ratios of persons with disabilities.
*2:Total employed by DENSO Corporation and assigned from overseas Group companies

Promoting the active role of female employees

Number/Ratio*1 of new female graduates hired [DENSO Corporation]

Fiscal year 2016 2017 2018 2019 2020
Recruitment General clerical 21
37%
16
24%
28
48%
24
41%

29
52%

General technical and skilled 31
12%
49
17%
52
16%
58
14%

54
14%

Technical and skilled*2 41
23%
55
28%
69
28%
123
32%

101
29%

Clerical 36
100%
36
100%
36
100%
29
94%

19
100%

Total(%) 24% 26% 27% 26%

25%

Note:
*1 Percentage figures are the ratio of female employees versus the overall employment number for respective job categories
*2 Excluding DENSO Technical College

Number of women in executive and management positions [DENSO Corporation]

Number of women in executive and management positions [DENSO CORPORATION]
Fiscal year 2016 2017 2018 2019 2020
Executive 1
1.9%
1
1.9%
1
1.9%
1
1.9%

2
3.3%

Manager 46
0.7%
53
0.8%
69
0.9%
86
1.1%

103
1.3%

Number of applicants of childcare and nursing care leave [DENSO CORPORATION]

Fiscal year 2016 2017 2018 2019 2020
Childcare leave Female 290 256 277 286

349

Male 21 27 32 45

57

Nursing care leave Female 3 3 7 8

9

Male 5 9 8 7

16

Reduced work hours for childcare Female 290 316 315 307

344

Male 1 3 3 2

6

Childcare support [DENSO Corporation]

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Nursing care support [DENSO Corporation]

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Encouraging employment of persons with disabilities

Trends in employment rate of persons with disabilities [DENSO Corporation]

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Recent key initiatives [DENSO Corporation]

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External evaluations of diversity initiatives [DENSO Corporation]

  • Recognized at the Ministry of Health, Labour and Welfare's Equal Opportunity Employment & Work-Life Balance Awards

    ・Won award from the Aichi Labour Bureau in recognition of efforts to promote gender equality (October 2008)
    ・Received the Minister Prize in Equal Employment/Work-Life Balance in the Family-Friendly Enterprises category from the Ministry of Health, Labour and Welfare (January 2019)

  • Received Kurumin certification mark based on the "Revision of the Act on Advancement of Measures to Support Raising Next-Generation Children" (first period: 2009; second period: 2015), sponsored by the Ministry of Health, Labour and Welfare

  • Certified as a Family-Friendly Company by Aichi Prefecture (November 2010)

  • Certified as a Company Promoting Women's Activities by Aichi Prefecture (July 2015)

  • Received an honorable mention for the Working Women's Empowerment Forum's Empowerment Grand Prize (February 2016)

  • Selected as a "New Diversity Management Selection 100" company by the Ministry of Economy, Trade and Industry (March 2016)

    Our activities to promote female participation, with enhancing the employment of women and career development assistance as pillar initiatives, together with our many years of efforts to employ persons with disabilities, have been highly evaluated. We have been selected as a company that is improving its corporate value through initiatives to promote diverse human resources through diversity management.

    • kurumin
    • social-data-img-diversity100-en

Safety and Health

Fiscal 2020 results [global]

In fiscal 2020, we focused on preventing serious accidents, fires, and explosions and reducing the number of “Grade 1 accidents” involving moving parts of machinery and heavy objects.
Specific efforts included a safety diagnosis for the prevention of serious accidents, the correction of risk factors for serious accidents and horizontal expansion thereof, reinforcement of management of contractors’ construction work, washing out treatment training for chemicals and extremely low temperature and light and heavy objects, and enhancing activities to improve safety awareness.

Control items and results (fiscal 2020)
DENSO Corporation Group Companies(Japan) Group Companies(Overseas)
Target Result Assessment Target Result Assessment Target Result Assessment
Safety marks
(Cases)
50 24
(6)
52 29
(7)
84 38
(10)
Lost time injury frequency 0.04 0 0.06 0.05 0.1 0.01

Work-related accident ratio (Lost time injury frequency) [DENSO Corporation]

  • social-data-img-data-16-en

Safety marks (Scoring depending on scale and type of accidents. Lower number is better.) [DENSO Group]

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Promoting Employee Health

Promoting Employee Health

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Mental Health Case Study Training for Managers (Fiscal 2020)

Attendees
(attendance rate)
719
Training sessions 5
Training hours 105 minutes per session

Stress Check Completion Rate

Fiscal year 2018 2019 2020
Participants 44,100 44,481 49,976
Completion rate (97.1%) (97.1%) (96.5%)